Privacy policy
Last updated: June 29, 2026
This Privacy Policy describes how Velmira Kitchen (“Site”, “we”, “us” or “our”) collects, uses and discloses your personal data when you visit or use our Services, make a purchase on velmirakitchen.com (the “Site”), or otherwise interact with us in connection with the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether you are a customer, a Site visitor, or any other person whose data we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last updated” date, and take any other action required by applicable law.
Collection and use of your personal data
To provide the Services, we collect personal data about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the data collected to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, the rights of our users, and the rights of others.
Personal information we collect
The types of personal data we collect about you depend on how you interact with our website and how you use our Services. The term “personal data” refers to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the categories and specific types of personal data that we collect.
Information we collect directly from you
The information you submit directly to us through our Services may include the following:
Contact information: Includes your name, address, phone number, and email address.
Order information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Includes your username, password, security questions, and other information used for account security.
Purchase information: Includes items you view, add to your cart, save in your account, review, or purchase.
Customer service information: Includes the information you provide in your communications with us, for example, when you send a message through the Services or contact our support team.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information; however, this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information related to your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the website and your account, including device information, browser information, network connection, IP address, and other information about your interaction with the Services.
Information we collect from third parties
We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our website and Services, such as Shopify.
Payment processors, who collect payment information, such as bank account information, credit or debit card information, and billing address, to process your payment, fulfill your orders, and provide the products or services you request so that we can perform our contract with you.
When you access our Services or website, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we collect from third parties is processed in accordance with this Privacy Policy. Please also refer to the section below, “Third-party websites and links.”
Use of your personal information
Provision of services and products
We use your personal data to provide you with the Services and perform our contract with you, including processing your payments, fulfilling orders, sending notifications related to your account and your purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns or exchanges, and other account-related features.
We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify processes your data as described in its own privacy and consumer protection policies.
Marketing and advertising
We may use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and advertising communications by email, SMS, or mail, and displaying ads for products or services. This may include using your personal data to better tailor the Services and advertising on our website and on other websites.
If you are located in the EEA or the United Kingdom, the legal basis for this processing may be our legitimate interest in promoting and selling our products, or your consent where required by applicable law.
Security and fraud prevention
We use your personal data to detect, investigate, or act on potentially fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for the security of your login credentials. We strongly recommend that you do not share your username, password, or other account information with third parties.
If you believe your account has been compromised, please contact us immediately.
If you are located in the EEA or the United Kingdom, the legal basis for this processing may be our legitimate interest in maintaining the security of our website for you and our other customers.
Communication and service improvement
We use your personal data to provide customer service and improve our Services. This falls within our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you.
Cookies
Like many other websites, our website uses cookies. Specific information about the cookies used as part of the operation of Shopify stores is available at https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our website and Services, including remembering your actions and preferences, conducting analytics, and better understanding how users interact with the Services. We may also allow third parties and service providers to use cookies on our website to better tailor the Services, products, and advertising on our site and on other sites.
Most browsers automatically accept cookies by default, but you can configure your browser to delete or refuse cookies. Please note that deleting or blocking cookies may affect your user experience and may result in some parts of the Services not functioning or becoming unavailable, including certain features and overall functionality.
Additionally, blocking cookies may not completely prevent information from being shared with third parties, such as our advertising partners.
Disclosure of your personal information
In certain circumstances, we may disclose your personal data to third parties to perform a contract, for legitimate reasons, or for other reasons set out in this Privacy Policy. These circumstances may include the following:
With vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping.
With business and marketing partners to present advertising and provide services. Our business and marketing partners use your data in accordance with their own privacy notices.
When you indicate, request, or otherwise consent to us sharing certain information with third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
With our affiliates or within our group, where applicable, in our legitimate interest to efficiently manage our business.
In the context of business operations such as mergers, acquisitions, restructuring, or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar legal requests; to enforce applicable terms of use; and to protect or defend the Services and our rights, the rights of our users, and the rights of others.
We may disclose the following categories of personal data about users for the reasons described above:
Categories of personal data:
Identifiers, such as basic contact details and specific order and account information.
Commercial information, such as order data, purchase information, and customer service information.
Internet or similar network activity, such as usage data.
Approximate geolocation data, such as locations determined through IP address or other technical measures.
Categories of recipients:
Vendors and third parties who provide services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers.
Business and marketing partners.
Affiliated companies, where applicable.
We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.
With your consent where required, we may share personal data for promotional and marketing activities, as described above.
Third-party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms.
We do not guarantee and are not responsible for the privacy or security of such third-party sites, including the accuracy, completeness, or reliability of the information contained on them.
Information you make public on public or semi-public websites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on its use by us or by third parties.
Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal data from children.
If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact information below to request deletion.
As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” of personal data of children under the age of 16, as those terms are defined by applicable law.
Security and retention of your information
Please note that no security measures are perfect or impenetrable; therefore, we cannot guarantee perfect security. In addition, information you transmit to us may not be secure during transit. We therefore recommend that you do not use unsecured channels to transmit sensitive or confidential information.
The length of time we retain your personal data depends on several factors, such as the need for the data to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on your place of residence, you may benefit from some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only in certain circumstances. In some cases, and in accordance with applicable law, we may refuse your request.
Right of access / knowledge: You may have the right to request access to the personal data we hold about you, including details on how we use and disclose your data.
Right to erasure: You may have the right to request the deletion of the personal data we hold about you.
Right to rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
Right to portability: In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request its transfer to a third party.
Right to opt out of sale, sharing, or targeted advertising: You may have the right to ask us not to “sell” or “share” your personal data, or to object to the processing of your personal data for the purpose of targeted advertising, as defined by applicable privacy laws. Please note that if you visit our website with a Global Privacy Control opt-out signal enabled, this may, depending on your location, be treated as a request to opt out of the “sale” or “sharing” of information for the device and browser used to visit the Site.
Restriction of processing: You may have the right to request that we stop or limit the processing of personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw this consent.
Appeals: If we reject your request, you may have the right to appeal our decision. To do so, you may reply directly to our denial.
Communication preference management: We may send you promotional emails, from which you can unsubscribe at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails related to your account or orders.
You can exercise any of these rights by contacting us using the contact details below.
Please note that exercising these rights does not give us the right to discriminate against you. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to your request.
In accordance with applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before accepting requests from an authorized agent, we may require proof that you authorized this agent to act on your behalf. We may also ask you to verify your identity directly with us.
We will respond to your request in a timely manner, in accordance with applicable law.
Complaints
If you have any complaints regarding how we process your personal data, please contact us using the contact details below.
If our response does not satisfy you, you may, depending on your place of residence, have the right to appeal our decision by contacting us through the information below, or file your complaint with the competent local data protection authority.
For the EEA, you can refer to the list of data protection supervisory authorities available from the European Data Protection Board.
For the United Kingdom, you may contact the Information Commissioner’s Office or visit its official website for more information.
International users
Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data may also be processed by our staff, service providers, vendors, and partners in those countries.
When we transfer your personal data outside Europe or the United Kingdom, we use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, the United Kingdom International Data Transfer Agreement, the United Kingdom Addendum to the European Commission’s Standard Contractual Clauses, or other lawful transfer mechanisms, unless the data transfer is to a country offering an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may contact us using the details below:
Velmira Kitchen
SUITE 10985, 5 BRAYFORD SQUARE
LONDON, UNITED KINGDOM
E1 0SG
Customer Support Line: +44 7441 399139
Email: support@velmirakitchen.com
For the purposes of applicable privacy laws and unless otherwise expressly stated, Velmira Kitchen is the controller of your personal data.